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ABOUT US
WHAT CAN WE HELP YOU WITH!
ABOUT MyGprotein
Welcome to MyGprotein! We know that there are many options when it comes to
choosing your sports nutrition suppliers, please gives us a chance to prove
to you that we are the right choice when it comes to Sports Nutrition. Take
a little time to read more about us and see what sets us apart from all the
others within our industry.
We don't want to bore you.
Main specialty is PROTEIN COMBOS! So your not buying 2 separate products.
JUST get the 1.
INTRODUCTION
MyGprotein ™ has been providing nutrition supplements to gyms and the public
since 2010. We have now decided it is the right time to offer our unique
products online so that everyone can benefit. As the company is growing
from a small one man band in a lockup unit to a rapidly trusted and
recognized company, we're certainly not becoming complacent. We're not the
type of company that stops! Always trying our best to reach you.
Our MISSION is to PROVIDE a vast and unique range of health and performance
nutrition supplements with the LOWEST prices at the HIGHEST quality.
We are already growing rapidly through word of mouth and gyms. We don't
like to stick with the same old products. We're moving with the times and
creating proper products for the new age of health and fitness.
HOW WE MANAGE TO DO IT. "DOING IT"
MyGprotein is definitely unique within the sports nutrition world. We sell
directly to YOU! This enables us to sell at the lowest prices possible, by
cutting unnecessary overheads that are added to products by other brands.
NO MIDDLE MEN!
Selling directly to you, we avoid the need to use any wholesalers and
distribution companies who apply unnecessary mark-up to products to fill
their pockets.
Keeping everything local and with UK bought ingredients we can keep the
cost down as well as adding to the UK's economy.
OUR BELIEF
WE HAVE THE LOWEST PRICES, ESPECIALLY IN COMBOS
MyGprotein will be causing a whirlwind within the supplements world. We
will be leading a change by providing the lowest prices but still upholding
high quality sports nutrition supplements.
MyGprotein DISCOUNTS
As well as the lowest prices, we will give you the opportunity to also SAVE
YOUR hard earned money by buying supplements in bulk.
We welcome all of you whether you are buying for personal use or as a
Gang/team or a gym, we will MAKE sure YOU save so that you can buy
everything you need instead of bare essentials for your goals.
MyGprotein knows only TOO well when times are hard buying all the products
we need is difficult.
With our prices you will be able to do both, buying all your products and
saving money! WIN WIN.
QUALITY not COMPROMISED
We won't penny pinch. We will provide you with quality products for your
hard earned money.
MyGprotein will always maintain the same high quality whey protein. So you
can have the best.
We test all the ingredients that are in our products. The MyGprotein team
then put all the products to test, to make sure that they are worthy fo
YOU!
We at MyGprotein practice what we preach by implementing these products in
our own daily lives.
Whether we are training or at work, we use the best of MyGprotein products.
CHOICE TO CHOOSE
At MyGprotein we don't mess around when it comes to the range of products.
We have a large range of genuine products with the lowest prices and the
highest quality.
Our range is to cater for all your nutritional requirements without trying
to fool you into buying pointless products.
Your GOALS in mind. We don't stock any products just because others are
doing IT!
We're not into gimmicky products that try to fool you. We sell what works
and MyGprotein works!
MyGprotein is always on the ball trying to develop new products to give you
the best results.
We offer unique product combinations such as 'Test booster whey protein'
see products range.
New ideas are put to the test daily, with the help of The MyGprotein
Community andTeam.
TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR
DECISION TO PURCHASE.
www.myGprotein.com
is intended only for consumers wishing to order www.myGprotein.com products. The
terms and conditions under which the Products are offered for sale on this
Website are set out below. By placing an order on the Website you accept
and agree to be bound by these terms and conditions.
www.myGprotein.com
reserves the right to change these terms and conditions at any time without
prior notice. Such change, however, will have no effect on orders that were
submitted before posting of such revised terms and conditions on this
Website.
MyGprotein is a trading name and the Company No. 11365382. Registered at
Unit C, Grosvenor Works, 229 Manningham Lane, Bradford BD87HH, West
Yorkshire, United Kingdom.
PLACING YOUR ORDER
To place an Order you must be 18 years of age or over, be contacted by
telephone and have a valid email address.
You can place an order by filling in the order form on the Website after
logging into or creating your personal account.
MyGprotein.com will not accept orders placed in any other way.
When you have placed your order, MyGprotein.com will issue you with an
Order Number.
MyGprotein.com will do this via the Website and also via the email address
that you have provided.
Please note that the Order Number is supplied for reference purposes only
and does not constitute our an acceptance of your order.
By placing an order, you make an offer to us to purchase the Products you
have selected on these terms and conditions.
MyGprotein.com may or may not accept your offer at our discretion or may
reduce the number of Products we accept to deliver to you. However, orders
submitted by you are binding on you and cannot be canceled/amended after
order submission.
If MyGprotein.com accepts your order, we will notify/inform you of our
acceptance by issuing an order confirmation.
MyGprotein.com will send your order confirmation to you by e-mail/Text
message.
The order confirmation will be effective as of the date on which the order
confirmation is sent to you. If we cannot accept your order, we will
attempt to contact you by email or telephone/post.
Please note that the on-screen display of the designs, colors, products may
differ from the actual appearance or size of products offered on the
Website.
SUPPLYING YOUR PRODUCTS
Subject to these terms and conditions, MyGprotein.com will supply to you
the Products that are shown on your order confirmation.
THE PRICES
Prices will be those prices published on this Website at the time you place
your order.and will be GBP. The prices published on the Website are
inclusive of VAT where applicable but may be exclusive of shipping costs,
which are for your account. These costs will be calculated separately as
applicable and specified on the order form and added to the total price of
the order. The total price stated on the order form you submit shall be the
total amount payable by you for the products including shipping.
If, by mistake, we have under priced a product, we will not be liable to
supply that product to you at the stated price, provided that we notify you
before we dispatch the product to you. In those circumstances, we reserve
the right to cancel your order. In the event we cancel your order, we will
give you a full refund on any amount already paid for that product in
accordance with our return and refund policy.
Delivery costs, where applicable, are payable by you as indicated on your
order confirmation.
MAKING PAYMENT FOR YOUR PRODUCTS
You may pay for your Products by the methods displayed at the Website
checkout.
You must pay in the currency as indicated on your invoice.
If you are paying by credit or debit card, then you must supply your credit
or debit card details when you place your Order. MyGprotein.com will not
supply the Products to you nor perform the services until your credit or
debit card issuer has authorized the use of your card for payment of the
Products and/or services ordered. If MyGprotein.com does not receive such
authorization we shall inform you accordingly. MyGprotein.com reserves the
right to verify the identity of the credit or debit card holder by
requesting appropriate documentation.
YOUR PRODUCTS DELIVERY: UNITED KINGDOM, and THE NETHERLANDS, ITALY, SPAIN,
GERMANY, FRANCE ADDRESSES
MyGprotein.com will deliver your Products to the delivery address you have
specified in the order form and in accordance with the delivery option you
have chosen.
In the event you order various Products to be delivered to different
addresses, you will need to submit a separate order form for each delivery
address.
Any delivery or shipment dates given by MyGprotein.com are best estimates
only and MyGprotein.com shall not be liable for any loss, damage, costs or
expenses for failure to deliver in accordance with the delivery or shipment
dates given. In the event that any of the Products ordered are out of
stock, this may mean the whole order is delayed. If so, an estimate of the
delay will be given by e-mail or post but delivery shall, in any case, be
made within thirty (30) days as of the date indicated on the order
confirmation by MyGprotein.com
When delivery of the Products has been handed to the carrier MyGprotein.com
will send you a confirmation of shipment by e-mail provided you have
indicated an e-mail address on the order form or by post.
DELIVERY OF YOUR PRODUCTS WHERE CUSTOMER'S ADDRESS IS NOT UK MAINLAND, NI,
IOM, SPAIN, ITALY, FRANCE, GERMANY & THE NETHERLANDS
Delivery
You acknowledge and agree that it is your responsibility to arrange for a
courier to deliver the Products to you, or alternatively to collect the
Products yourself from MyGprotein limited premises.
Ownership
All ownership, title, and risk in the Products will pass to you immediately
at the point and time at which such Products are placed at your disposal at
our premises in the UK.
RETURNS, REFUNDS AND EXCHANGES
You may return the Product to MyGprotein.com or cancel the entitlement to
services and obtain a refund of the price of the returned Product provided
that you contact us within fourteen (14) working days from the day after
the goods are delivered as long as the product has not been opened or
consumed or tampered with.
Although you will have to pay the cost of returns, the refund will include
the full value of both the product and the outbound shipping costs.
If a product is sold as part of a product combination (bundle) in which
other products are offered for free or at a discount compared to their
normal price, the bundled product must at MyGprotein.com's request be
returned with the product purchased.
MyGprotein.com reserves the right to raise an invoice in respect of any
free or discounted bundles product not so returned.
If a Product was supplied in error or is incomplete or faulty and you
believe that you are entitled to a replacement or repair in accordance with
paragraph below, please call MyGprotein.com 0330 223 4619 between the hours
of 08:00 and 20:00 Monday – Friday or 08:00 and 18:00 on Saturday excluding
Public Holidays.
If you have received the ordered Product(s) and have simply changed your
mind about purchasing it, you may return the Product(s) or entitlement to
Service to us for a refund and provided:
You inform MyGprotein.com within fourteen (14) working days from the day
after the goods are delivered; and
You have proof of purchase (i.e. order number/identification)
Please note that while the Product(s) remain in your possession you are
under a duty to ensure that the Product(s) are kept safe and secure
Steps to Follow to Claim a Refund: (i) Cancellation can be exercised in
writing or any other durable medium, either by emailing us at info@mygprotein.com or by writing
to MyGprotein.com Customers Services Unit C, Grosvenor Works, 229
Manningham Lane, Bradford BD87HH.
(a) before returning any Product(s) it is helpful if you check that you
have.
A1. Used appropriate packaging;
A2. Clearly displayed the returns address;
A3. Sealed the packaging securely.
(b) Following these steps will help ensure the Product(s) arrive at the
correct destination and in good condition within a reasonable scale.
WARRANTY
MyGprotein.com branded Product Warranty MyGprotein.com warrants the
Products as stated on the WebSite.
Specific warranties may apply to certain Products (such as customised
Products) as specified on the Website.
Should the Product supplied by MyGprotein.com not comply with the
applicable warranty we shall, at its option and expense, unless provided
otherwise in the applicable warranty, repair or replace the Product or
refund the purchase price upon return of the Product. Except as expressly
set out in these terms and conditions, to the fullest extent permitted by
law MyGprotein.com hereby disclaims any and all warranties, whether express
or implied. The limited warranty set out above will not affect or prejudice
your statutory rights.
Non MyGprotei.com branded/Third-party Products For non MyGprotein.com
branded Products, all warranty claims, where relevant, are to be made in
accordance with the terms and conditions of any standard manufacturer's
warranty which may be included with the Products purchased. In relation to
any existing manufacturer's warranty, any warranty claims should first be
made either directly to the manufacturer or to MyGprotein.com by telephone.
IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO
AND DO NOT AFFECT YOUR STATUTORY RIGHTS
MyGprotein.com LIABILITY
These terms and conditions set out the full extent of our obligations and
liabilities in respect of the supply of the Products (and performance of
telephone support and warranty services) and the performance of any
Services.
Save as set out at paragraph below, there are no warranties, conditions or
other terms that are binding on MyGprotein.com regarding the supply of
Products except as expressly stated in the contract.
Any warranty, condition or other term arising out of or in connection with
the supply of Products and/or the provision of Services which might
otherwise be implied into or incorporated in the contract by statute,
common law, laws applicable in the country where you purchased the Products
or Services or otherwise (including without limitation any implied term as
to quality, fitness for purpose, reasonable care and skill) is hereby
expressly excluded to the maximum extent permitted by law. In particular,
MyGprotein.com will not be responsible for ensuring that the Products are
suitable for your purposes
Nothing in the contract shall limit or exclude our liability (i) for death
or personal injury caused by our negligence or (ii) for fraud or (iii) any
breach of the obligations implied by applicable compulsory national laws as
to title or (iv) any liability which cannot be excluded by law.
SUBJECT TO CLAUSE MYGPROTEIN.COM WILL NOT BE LIABLE UNDER THE CONTRACT FOR
ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR
ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING
AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR
OTHERWISE. MYGPROTEIN.COM MAXIMUM AGGREGATE LIABILITY UNDER THE CONTTRACT
WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO
CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO MYGPROTEIN.COM IN RESPECT
OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.
This does not affect your statutory rights as a consumer, nor your right to
return the Products as per clause mentioned.
CONTACTING MYGPROTEIN.COM ONLINE SHOP.
0330 223 4619 between 08:00 and 20:00 Monday - Friday except Public
Holidays
DATA PROTECTION
Your transaction records are accessible to you if you are a registered
customer by entering your Order Number(s) so that you may check the status
of your order(s) and check the order content.
By placing your order, you agreed and understand that MyGprotein.com may
store, process and use the data collected from your order form for
processing your order. These data will be treated in conformance with the
MyGprotein.com Privacy Policy . If you wish to have access to information
we hold concerning you, or if you want to make any changes, or if you do
not want to receive information from MyGprotein.com please follow the
update procedure set forth in the Privacy Policy.
CIRCUMSTANCES BEYOND ANY REASONABLE CONTROL
MyGprotein.com will try to solve any disagreements quickly and efficiently.
If you are not satisfied with the way it deals with any disagreement and
you want to take court proceedings, you must do so within the courts of
England & Wales. The applicability of the United Nations Convention on
Contracts for International Sale of Goods is hereby explicitly excluded.
MyGprotein.com will make every effort to perform its obligations under the
contract. However, it cannot be held responsible for delays or failure to
perform if such delay or failure is caused by any circumstances beyond our
reasonable control. In the event of a delay, we will perform our
obligations as soon as reasonably possible.
DISAGREEMENTS GOVERNING LAW AND JURISDICTION
GENERAL
Neither MyGprotein.com failure nor your failure to enforce any term of the
contract constitutes a waiver of such term. Such failure shall in no way
affect the right later to enforce such term.
The invalidity or unenforceability of any provision of the contract shall
not adversely affect the validity or enforceability of the remaining
provisions.
TERMS OF MYGPROTEIN COMMUNITY POINTS / STORE CREDIT
Community points / Store Credit You may from time to time be awarded
Community Points as a result of your interactions with the website, whether
making reviews, recruiting new customers to the Community or simply by
making purchases. These points may be converted to Store Credit, at our
discretion.
MyGprotein.com will award points based on activities made in good faith.
MyGprotein.com reserves the right to withhold points and/or store credit in
cases where it judges you have participated outside the bounds of this
agreement. Store credit has no monetary value outside its use within the
website. Store credit may only be redeemed against future purchases from
the website MyGprotein.com may from time to time, at its own discretion,
review community points /store credit exchange rates, the time period of
validity, maximum points or any other terms of the offer. MyGprotein.com
will contact all users in the event that any such changes are made.
If we've missed something ? Submit a request
Phone number
0330 223 4619
Call prices may vary depending on your network charges to landlines and UK
mobile networks.
Office hours
08:00 - 20:00 Monday to Friday
09:00 - 17:00 Saturday and Sunday
MyGprotein limited Unit C Grosvenor Works, 229 Manningham Lane, Bradford
BD87HH
PRIVACY POLICY & DATA SECURITY
INTRODUCTION
This is MyGprotein Ltd privacy notice.
MyGprotein Ltd respect your privacy and are committed to protecting your
personal data. This privacy notice will inform you as to how we look after
your personal data when you visit our website (regardless of where you
visit it from) and tell you about your privacy rights and how the law
protects you.
This privacy notice is provided in a layered format so you can click
through to the specific areas set out below. Please also use the Glossary
to understand the meaning of some of the terms used in this privacy notice.
IMPORTANT INFORMATION AND WHO WE ARE
THE DATA WE COLLECT ABOUT YOU
HOW IS YOUR PERSONAL DATA COLLECTED
HOW WE USE YOUR PERSONAL DATA
DISCLOSURES OF YOUR PERSONAL DATA
INTERNATIONAL TRANSFERS
DATA SECURITY
DATA RETENTION
YOUR LEGAL RIGHTS
GLOSSARY
IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE OF THIS PRIVACY NOTICE
This privacy notice aims to give you information on how MyGprotein collect
and process your personal data through your use of this website, including
any data you may provide through this website when you sign up to any
newsletters or publications, purchase products from any or take part in a
competitions.
This website is not intended for children and we do not knowingly collect
data relating to children.
It is important that you read this privacy notice together with any other
privacy notice or fair processing notice we may provide on specific
occasions when we are collecting or processing personal data about you so
that you are fully aware of how and why we are using your data. This
privacy notice supplements the other notices and is not intended to
override them.
CONTROLLER
MyGprotein is the trading name of MyGprotein Ltd which is the controller
and responsible for your personal data (collectively referred to as
"MyGprotein"
If you have any questions about this privacy notice, please contact
MyGprotein
CONTACT DETAILS
Our full details are:
Full name of legal entity: MyGprotein limited Unit C Grosvenor Works, 229
Manningham Lane, Bradford BD87HH
Email address: MyGprotein.com
Postal address: MyGprotein limited Unit C Grosvenor Works, 229 Manningham
Lane, Bradford BD87HH United Kingdom
Telephone number: 0330 223 4619
You have the right to make a complaint at any time to the Information
Commissioner's Office (ICO), the UK supervisory authority for data
protection issues (www.ico.org.uk). We
would, however, appreciate the chance to deal with your concerns before you
approach the ICO so please contact us in the first instance.
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
This version was last updated on 25th May 2018 and historic versions can be
obtained by contacting us.
It is important that the personal data we hold about you is accurate and
current. Please keep us informed if your personal data changes during your
relationship with us.
THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and
applications. Clicking on those links or enabling those connections may
allow third parties to collect or share data about you. We do not control
these third-party websites and are not responsible for their privacy
statements. When you leave our website, we encourage you to read the
privacy notice of every website you visit.
THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not include
data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data
about you which we have grouped together follows:
- Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.
- Third parties or publicly available sources. We may receive personal data
about you from or describe personal data to various third parties as set
out below:
- Technical Data from the following parties:
(a) Google Analytics, which allows us to understand how visitors are interacting with our website, and to allow us to optimise the site to drive better performance.
(b) Criteo, Emarsys, Facebook, Affiliate Window and Google which use targeting cookies to track referrals from other sites.
(c) Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
4 HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by Contacting us.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
?
MARKETING STYLES
Our drive is to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
PROMOTIONAL OFFERS FOR YOU
We may use your Contact,Technical, Identity, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
THIRD-PARTY MARKETING
We will get your express opt-in consent before we share your personal data with any company outside the MyGprotein group of companies for marketing purposes.
Marketing Communications
Our Mailing List and opting out
Can you be removed from our mailing list?
MyGprotein Ltd will send you special offers and promotions by post, email and SMS when you are an existing customer or where (in the case of a new customer), you have consented to receive such promotions. If you do not want to receive offers and promotion by email, you can unsubscribe here.
We will endeavour to remove you as quickly as possible but it make take time to fully remove you from our email mailing list so you may receive one or two more emails. If you do not want to receive offers and promotions by post or SMS, let us know at info@myGprotein.com or by calling us on 0330 223 4619 (Monday-Friday 8:00am to 8:00pm). Our modes of advertising are printed in advance so it can take time for the process to be complete and you may receive one further notification.
You can re-subscribe to your Mailing List?
If you have previously asked us not to send offers but have changed your mind please let us know by calling us on 0330 223 4619 (Monday-Friday 8:00am to 8:00pm) or email us at info@MyGprotein.com.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA)
7 DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How do you protect the information you hold about me on your internal systems?
We protect you privacy in several ways:
- Access to customer account information is limited to those who need access for the performance of their job.
- We use full login and password controls on our system.
- All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment.
- All calls are recorded and monitored for training and security purposes.
- Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.
If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on 01274 911010 (Monday-Friday 8:00am to 8:00pm) or email at sales@MyGprotein.com
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
External Third Parties as set out in the [Glossary].
- Specific third parties listed in the paragraph 3 above.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
8 DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see [Request erasure] below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9 YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
Request access to your personal data
a. Request correction of your personal data
b. Request erasure of your personal data
c. Object to processing of your personal data
d. Request restriction of processing your personal data
e. Request transfer of your personal data
f. Right to withdraw consent
If you wish to exercise any of the rights set out above, please Contact us.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10 GLOSSARY
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Consent means processing your personal data where you have provided freely given, specific, informed consent to the processing
THIRD PARTIES
EXTERNAL THIRD PARTIES
Service providers acting as processors who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Have more questions? Submit a request
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Phone number
0330 223 4619
Calls to 0330 numbers are mobile friendly numbers but depends on your UK mobile networks.
Opening hours
08:00 - 21:00 Monday to Friday
09:00 - 18:00 Saturday and Sunday
SUBMIT A REQUEST
Back to store. MyGprotein Limited 2018. All rights reserved. MyGprotein Supplements is a trading name of MyGprotein Ltd.
Frequently Asked Questions
What delivery methods do you use???Heavier packages are sent via DHL Local or Yodel courier. Lighter items are sent via Royal Mail Services, we also have the right to change courier service without prior notice.?
How long will my items take to be delivered??If you selected our standard service (FREE on orders over £45), we aim to deliver your item within 2 working days from the date of purchase. Free delivery is a non-guaranteed service and although it usually takes 24 to 48hrs, it may take longer - Royal Mail state this can take as long as 10 working days, however we rarely experience this. If your order is over £100 then we will ship your item on the DPD Local Next Day Service FREE of charge.?If you would like to get your item even quicker, please select our Upgraded 24hr delivery service from just £5.99 on your order. This we guarantee to arrive the very next working day. Selecting the Interlink next day option will mean further communication for delivery with a 1 hour delivery slot window.?Both delivery services offer exceptional value for money, and we're very proud of the speed of delivery our customers experience.?All orders must be made by 4pm to ensure dispatch that day. This is to ensure they are picked and packaged in time for our courier pick-ups in the afternoon.?The tracking number and details to progress your order are available if you log into 'My Account', view 'My Orders', select the appropriate order and view the 'Deliveries' tab where the tracking details will be displayed. Alternatively simply email or call us for details specific to your parcel.?
Do you have Community Reward Points scheme and how does it work??Yes we have MyG Pounds Rewards. The scheme is very easy to use and there are a number of ways you can earn MyG Pounds (This is a feature that will start early 2019.). All you have to do is register with us online and login in when you place your orders, from there you will start to gain MyG Pounds straight away with every order you place.??For further details including the terms and conditions for our MyG Reward Points scheme all you need to do is register with us and find full details by clicking here.?
What do we do about returns??We want our customers to be happy with the goods they bought, and ecstatic about our delivery and service. We will take back any faulty good and exchange it for a new one, or refund you in full. Please ensure goods are returned within 7 days via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.?Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsalable. Details of any refunds issued to you can be viewed via 'My Account' and 'My Orders'.?Further details of our return's policy, can be viewed on the Delivery and Returns page or please contact us.?
Do we offer Trade Accounts??Yes. If you are a trade customer and wish to set up an account with us, please contact us by phone, or email on:?Info@MyGprotein.com
Do you deliver to Europe??We deliver to many European countries, full details, including our delivery rates, can be viewed on the Delivery and Returns page.?
THIS IS WHAT WE DOOO!
What supplement is right for YOU??We know how difficult it can be selecting from the hundreds of items on offer, especially if you're new to working out scene. To help out our customers we offer free supplement advice via email and phone - if you're not sure what's right for your goals (adding muscle, reducing bodyfat, improving athletic performance, general well being, powerlifting, building stamina and endurance.
please call or email us and we'll be eager to help you with your diet and supplement regime. We advise on each unique and individual basis, because we know how difficult it is.
We can advise you on specific areas to help you achieve your goals.
We will not bombard you with every single product just to make a sale. We love to see YOU grow through the stages and achieve genuine results through hard work and the correct supplements.
We're not going to try to sell you the most expensive thing we have, but offer the best and truthful advice based on the years of experience we have training and the knowledge of supplements. We want our customer for life, not just for a one time visit.
We can help you choose what is best for you, so that you can actually achieve your end goal.?
How do you Pay for your Order??We have two different payments methods for on site orders. We accept PayPal and card payments with Klarna, and we are working to set up other portals for payment.
MyGprotein Limited
UK Registered 11365382
Telephone: 0330 223 4619
Free UK delivery over £45
info@MyGprotein.co.uk